Quote terms

Below are The Word Guru’s standard terms and conditions. It is vital that you (the Client) please take time to read through thoroughly and ensure you fully understand these terms and conditions and their implications before you commence any project with The Word Guru. Please also note that from time to time The Word Guru may need to alter these terms and conditions. Feel free to contact us if you do not understand any of the terms or conditions in this document.

QUOTES
The price quoted to the Client is for the work specifically agreed to only. Should the scope of the project change then a new quotation may be issued. Correspondingly, should The Client scale back the scope of work a refund on completed works is not guaranteed. Provided work has not yet commenced, a new quote may be issued to reflect the adjusted scope.

COMMENCEMENT OF WORK
Agreement to work with, submission of materials and/or payment of deposit to The Word Guru constitutes agreement to these terms and conditions.

RESPONSIBILITIES
The Client understands that The Word Guru is a service provider, and that this will be a collaborative professional relationship of equals where mutual professional respect, courtesy and consideration are expected. The Client and service provider understand the importance of communication, especially via email, and agree to respond to questions, requests and communication in a timely manner. The Client understands that The Word Guru provides services to other clients and requires fair, realistic notice in order to provide the best support and highest quality work.

ACCURACY
While The Word Guru takes all care to avoid errors, The Word Guru accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project approved for development and shall not be held liable for such errors or omissions. The Client bears responsibility to proof read and approve all final copy before any development commences.

ERRORS
The Word Guru, at their expense will fix bugs or errors that arise for the period of 1 calendar month after completion of a project. This should allow sufficient time for any templates to be used and functionality tested by the Client. This does not include any alterations or additions and such requests raised may require a new quotation.

DEADLINES
The Word Guru will strive to meet realistic deadlines, but turn-around times always vary from project to project and will be agreed upon prior to commencement. Rush projects requiring a turn around of 24 hours or less and projects requiring weekend, evening or holiday work may be subject to a 30% surcharge and/or other rush fees.

The Word Guru will not be held responsible for delays caused by factors outside their control such as:

  • The time it takes the Client to supply all appropriate material necessary for the completion of the project.
  • The time it takes for the Client to approve any stage of the work.
  • Extraordinary events that occur which cannot be foreseen by both Client and The Word Guru. Such as emergency hospitalization, physical disability.

PAYMENT TERMS
Invoices are issued weekly or provided with completed work. Payment is due within 7 working days unless alternate payment terms have been negotiated. Projects over 12 hours may require a 50% deposit of the total quoted cost before commencement, with the balance payable at project completion. The Word Guru endeavours to provide services that meet and exceed a client’s needs and expectations, but in the event of a “change of mind” by the Client after development work has commenced, the initial deposit is forfeited.

LATE FEES
Overdue invoices may incur an additional late payment fee equivalent to 5% of the outstanding balance for each month payment overdue. If you are having difficulty paying your invoice, please get in touch as soon as you are aware of the issue, so we can discuss a solution that works for your company.

COPYRIGHT & OWNERSHIP
Respectively once any outstanding invoices are settled, the Client has complete rights to use and distribute the materials at the Client’s discretion.
The Word Guru reserves the rights to password protect any proprietary source code. The Client does not normally need access to this code to utilise any custom made functionality, however should the Client require the password it can be released. Releasing the password will be subject to a release form and a fee.

FILE STORAGE
The Word Guru uses cloud-based storage with secure offline backup. The Word Guru utilises premium internet security software to keep files secure. All correspondence, information and documents supplied to The Word Guru will be treated strictly confidential.

CONFIDENTIALITY
The Word Guru acknowledges and respects our clients’ privacy. All client information will be held in the strictest of confidence and will not be shared with others or used for personal gain. If required, we are happy to sign a non-disclosure agreement.